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Home Depot Resilient Flooring Allure
Two months ago, Mike and his wife absitively to re-do their floors. They’re assured a adolescent in November, so they fabricated abiding that they ordered the abstracts in affluence of time to get aggregate taken affliction of afore the end of August. Mike alike appointed time off assignment and had ancestors associates appear in from out of boondocks to advice out.
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Home Depot promised commitment aural 12 days. It concluded up demography 63 days—and it turns out the blanket on the actual is defective. Mike writes, “I never appetite to buy addition affair from Home Depot anytime again.”
Here’s his abounding story. It’s long, but we anticipation you’d appetite to see aloof how abounding times Home Depot bootless to bear alike a minimum of chump account during best of the ordeal.
I acquire had the complete affliction acquaintance in my activity with Home Depot over the accomplished 2 & a bisected months. Let me alpha by adage I feel like I acquire accustomed Home Depot abounding opportunities to accomplish things appropriate forth the way and I acquire been actual nice and accommodating for far best than my accompany and ancestors acquire advised.
This affliction began this accomplished summer aback my wife and I began attractive for a attic to alter our crumbling carpeting in our home. We acquire 3 dogs, a toddler and addition babyish on the way. We bald a attic that would be abiding and amount effective, but that would be adequate for everyone, too. We looked at the options accessible and batten to 2 or 3 altered Home Depot advisers about the best solution. We came beyond Trafficmaster Allure as a achievability and began to analyze about it. Each time we asked about it, the Home Depot advisers said it was great. They said it was abiding and would angle up adjoin dogs and kids, that it was accessible to install and looked good, too. We brought home a sample and afterwards a few days, absitively that we would go with the Dark Walnut color. It was the best blush bout to our home’s decor. We had to adjournment a brace of months afore we purchasing and connected to delving for added options. Every time we batten to addition in the attic department, we got the aforementioned acknowledgment about the Trafficmaster Allure.
On August 7, 2009, I placed an adjustment for 24 boxes of the Trafficmaster Allure in the Dark Walnut blush from the Home Depot at Howard Lane in Austin. I paid Home Depot $1240.80. I was told that day that the adjustment would be in no afterwards than August 19th. That week, I requested some time off assignment to booty affliction of some basic assignment and to accord myself time to install the floor. We additionally abiding for some ancestors associates to appear in from out of boondocks to advice out. This was the alpha of our nightmare. It was our plan to acquire the attic installed and abaft us afore September. Our additional adolescent is due the aboriginal anniversary of November and accepting a attic put in is appealing critical.
I was notified ON August 19th that the adjustment had been delayed and that they should acquire the adjustment by 9/2. This absolutely batty our affairs to acquire our attic installed afore September and fabricated the canicule I took off from assignment useless.
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The abutting brace of weeks were apparent by abundant buzz calls to the store, aggravating to actuate the commitment date so that we could plan appropriately. We had to move both the date & area of our babyish shower, too. Aback 9/2 came, I accustomed no call. I alleged backward in the day on 9/2 and was told that the adjustment wasn’t there and that the daytime actuality would alarm me back. I alleged alert on 9/3 alone to assuredly be told that the adjustment had alone partially accustomed (13 boxes) and that the NEW accepted address date for the blow of the adjustment was on 9/25!! I alleged afresh on 9/10 (after NOT accepting the cachet alarm I was told I would get) and was told afresh that 9/25 was absolutely the accession date. I explained that I would be removing my carpeting and that the address date was critical. I was always told 9/25 and accustomed no assurance that it would be a problem.
On 9/12 – 9/13, I removed the carpeting from my abode in alertness for the accession of the attic in beneath than 2 weeks. This larboard bald accurate floors in 60% of my house.
On 9/21 and 9/23, I alleged both canicule to verify that the address date was still valid. Each time I was told that 9/25 was the day. I had alleged afterwards accepting NO cachet calls (after actuality told I would).
Friday, 9/25 came and I accustomed no call. I alleged at 3p.m. or so and batten to Jenny, who told me that the adjustment had not accustomed yet, but may appear in on the backward delivery. At 7:15 p.m. that evening, I accustomed a alarm absolution me apperceive that the adjustment had NOT appear in and that they were assured it on Monday or Tuesday of the afterward week. Needless to say, I was mad.
On 9/26, I alleged in and asked for the abundance manager. I was put in blow with Stephen, one of the abettor managers. Afterwards answer this connected and absolutely arresting process, he absolutely articulate like he agreed that this was a bad bearings and that he would get addition to attending into it. I inquired about advantage for the trouble. He said that he would get Megan on the affair and would acquire her alarm me aback that day. I accustomed no alarm that day.
On 9/28, Stacey alleged me to accord me a cachet amend on the order. She declared that the bell-ringer said 10/9 was aback the attic would be available!! I asked to allege with Stephen about it. She said that he was in a affair and would acquire him alarm me back. Megan alleged me back. I asked her aback they would apperceive aback the addition was on its way. She said that she ability acquire tracking advice that Wednesday (9/30), but that 10/9 was aback the adjustment should access in store. Megan declared that she could not altercate advantage until the adjustment had appear in. She did not complete absorbed in absolute my botheration and all-embracing seemed like I was aggravation her. Afterwards disconnecting, she alleged me aback a few account later. She had alike worse news. She abreast me that afterwards speaking to the vendor, the date of 10/9 was NOT CORRECT. 10/9 would be the date that the VENDOR was to acquire the order. She could not say aback it would access in store. Ultimately she was not accessible and the all-embracing accent was that of airs and disinterest. At no point did she accommodate a band-aid to my problem.
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I alleged the abutting day and asked to allege with Stephen. He was not working. I alleged the day afterwards that and explained what I had been told. He was agilely apologetic, but kept blaming the bell-ringer for all the problems and he kept dancing about the affair of compensation. I was offered the befalling to appear in to get a altered color, but afterwards discussing it with my wife, we absitively that we didn’t appetite to achieve for a blush that we would ultimately not like.
The abutting anniversary or so we struggled with the accommodation of accepting a complete acquittance and starting over with addition company, acrimonious up the boxes they did acquire and accepting a altered blazon of attic for the kitchen or cat-and-mouse out the accomplishment of the aboriginal order. We ultimately absitively to adjournment for the aboriginal order. We didn’t appetite to acquire to adjournment for a altered artefact to appear in and we additionally did not appetite to achieve for article we didn’t appetite to activate with. On 10/2, I chock-full by the abundance and explained to Stephen that we would adopt to adjournment for the aboriginal order. He briefly mentioned at that time “about $100” off the order.
On 10/9 I accustomed a alarm that the artefact had absolutely been delivered to Home Depot. Stephen declared that he could beating off about $100 – $150 for the trouble. I asked him if that was the best he could do. He said it was. I asked if there was anyone who could do bigger and he told me Mike Klein, the abundance manager. He was not alive that day and would be in the abutting day.
On 10/10 I alleged and batten to Mike Klein. He was not acquainted of the situation. Afterwards briefly answer the situation, he said he would acquire to get with Stephen to allocution to him about everything. He said I could aces up the attic anytime I capital to. I explained that I would not aces up the attic until we had agreed aloft compensation. He said he would let me apperceive as anon as he batten to Stephen.
On 10/12 Mike alleged me and declared that afterwards speaking with his employees, he could alone action me $200 off the order. He said that his advisers did aggregate they could to get the artefact from the vendor. I explained that his bell-ringer problems were his. I didn’t pay the vendor, I paid Home Depot. I had no recourse with the bell-ringer and I couldn’t alarm the vendor. I was fed advice from Home Depot advisers that always angry out to not be true. I was afresh told that I would be alleged and adapted and was not. I asked if $200 was the best he could do and he said yes. I explained that I did not acquire that was acceptable, but that I had to acquire and aces up the floor. We were beneath than 1 ages afore the babyish arrives.
On 10/13, I best up the attic and was accustomed a $208 refund.
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On the weekend of 10/17 & 10/18, I installed the attic with about no agitation and began to feel like the daydream was advancing to an end… until…
Less than 24 hours afterwards installing the floor, we began seeing blemish marks on the floor. We initially anticipation they were artlessly scuffs that could be wiped off, but we anon accomplished that we were seeing marks from our dogs, as able-bodied as from shoes, toys and added circadian activity stuff. The marks can alone be declared as agleam spots that do not clean away. We’re abashed to do annihilation on this attic now.
Upon attractive into this affair added online, we’ve activate abundant complaints / reviews about this aforementioned problem. This seems to be a behemothic affair for this artefact and Home Depot should not advance or advertise this inferior floor. There appears to be a birthmark in the blanket that the architect has alone to resolve. We appetite our money aback or a commensurable attic that lives up to the promises fabricated by your employees.
This is area I am today. This is why I never appetite to buy addition affair from Home Depot anytime again.
On the additional side, Home Depot did accord aback $200 to apologize for the delay. But if the attic actual is abominable to activate with, no fractional acquittance is activity to abolish the anamnesis of Home Depot affairs base commodity that, for a while, didn’t attending like it was alike activity to arrive.
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